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| About: | Hagrid Solutions has been providing end-to-end IT Service Management solutions based on ITIL processes and ITSM technology since January 2002. Although relatively young by some standards, our solution set and methodology is based upon extensive IT, software implementation and solution design experience dating from 1979. Formed in Melbourne, Australia, we have focused on providing solutions for our customers based on our own real-world IT experience, which includes in the fields Operations and Help Desk, Systems Automation, Systems Programming, Application Development, Network Systems Management and Service Delivery. Our core staff have worked in industries including Telecommunications and Financial Services, as well as in vendor-based activities within software and consulting services fields. We identified a substantial Business Intelligence problem and have developed and elegant answer to it, and we strive to deliver you solutions that not only effectively address your challenges, but are impressively easy to implement and use. |